DELIVERY
Delivery Period - The Big Swing Company
will endeavor to dispatch all standard Big Swings for mainland
UK delivery, on the day of any orders received provided
orders are place before 3pm.
The Big Swing Company will use reputable courier companies,
best suited to the point of delivery.
In the event that your Big Swing cannot be dispatched
within this period, we will contact you immediately and
let you the reason for the delay, and the expected delivery
period.
What happens if you are
not in to accept delivery? - Courier companies ask
for deliveries to be signed for, so if you are not in
when they try to deliver, a card will be left at the
delivery address, advising you to contact the local depot
to arrange a suitable delivery time. If you wish to accept
delivery without signature, please contact us for further
information.
Please note: The
Big Swing Company cannot accept responsibility for goods
that are left without signature at customer's request.
Delivery - Delivery
charges shown are applicable to Mainland UK (England, Wales,
Isle of Wight and most of Scotland). Delivery to the Isle of Man, Channel Islands,
Northern and Southern Ireland, Scottish Isles and some parts
of Northern Scotland can be arranged but is subject to additional
charges. You will be notfied of any additional delivery
charge prior to your order being dispatched. REFUND
REPLACEMENT & CANCELLATION
TERMS
Any components or Big Swings that are not faulty may be
returned within 14 days from receipt. The cost of the component
/ Big Swing will be refunded, so long as the component, packaging
and the labels are not damaged. The return postage will not
be refunded.
If any of the components or packaging is received back in
a damaged state, then The Big Swing Company reserves the
right to withold a percentage of the refund value.
This returns policy only applies
to Big Swings purchased via our website or by telephone,
not to those items purchased from our retail outlets, where
the Big Swings can be inspected prior to purchase.
COMPLAINTS If for any reason you are not happy with our service please
phone us on 01453 835869 or email us at info@the
bigswingcompany.com
PRIVACY
The Big Swing Company fully respect our
customers privacy . Any information will be collected in
accordance with the Data Protection Act 1998.
We need to take details of your personal
data in order to accept payment, and in order to arrange safe
delivery. We will not provide your personal details to ANY
third party without your permission. |
